Trigger:
A tutor change is initiated due to a parent request, tutor resignation, or a decision by edvi that a change is necessary.
At edvi, we understand that continuity in your child’s education is critical. To ensure a smooth and effective transition when a tutor change is necessary, we have implemented a structured handover process that prioritizes your involvement and maintains the quality of your child’s learning experience.
1. Tutor Suggestion
- Academics Team:
Our academics team carefully selects a new tutor based on the feedback provided by the previous tutor and your child’s specific needs. This ensures the suggested tutor is well-suited to continue your child’s education without disruption.
2. Demo Class with Suggested Tutor
- Demo Session:
We arrange a demo class with the suggested tutor as soon as we get a confirmation student’s availability. This session allows you and your child to evaluate the tutor’s teaching style and compatibility. - Feedback:
Your feedback from the demo class is essential in deciding whether the tutor will continue. We only proceed with your approval.
3. Finalization of New Tutor
- Parent/Student Decision:
Based on your evaluation, you will have the final say in confirming the new tutor. We respect your decision and ensure the chosen tutor is fully briefed on your child’s needs and learning progress.
4. Handover Documentation
- Outgoing Tutor:
The current tutor prepares a detailed handover document that includes your child’s progress, strengths, challenges, curriculum covered, and upcoming lessons. - New Tutor:
The new tutor receives this document to ensure they are fully prepared to continue your child’s education seamlessly.
5. Introduction and Transition
- Formal Introduction:
Once the new tutor is finalized, we introduce them to you formally. The tutor will then continue with the planned lessons, guided by the handover documentation to maintain continuity.
6. Initial Monitoring and Feedback
- Monitoring:
During the first few sessions, our academic team closely monitors the transition to ensure it is smooth and effective. - Parent Feedback:
We will reach out to you after the initial sessions to gather your feedback and address any concerns you may have.
7. Ongoing Support
- Continuous Support:
Even after the transition is complete, we remain available to support you and your child, ensuring the new tutor continues to meet your expectations and your child’s learning goals.
Conclusion:
Our structured tutor handover process at edvi is designed to make any necessary tutor changes as smooth and stress-free as possible. We prioritize your child’s educational continuity and your involvement in the process, ensuring that they continue to receive the high-quality education they deserve.
If you have any questions or need further assistance, please feel free to reach out to us at any time at support@edvi.app